Remote Community Support Engineer — Crypto Wallet
Framework Ventures
14 days+
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Benefits offered by this job
Job summary
Framework Ventures seeks a dedicated customer support representative to respond to inquiries and assist users with digital asset management. Candidates should be detail-oriented, tech-savvy, and possess excellent written English skills. This remote job requires the ability to work 40 hours weekly, including weekends. Benefits include a competitive salary paid in Bitcoin, comprehensive health coverage, generous PTO, and additional perks like gym memberships and wellness days. Join our team to help shape the future of crypto financial systems.
Qualifications
- Live in the AMER region (UTC -10 to UTC -4).
- Ability to work 40 hours a week including weekends.
- Excellent written English skills with proper grammar.
- Detail-oriented and able to provide insightful feedback.
- Self-starter working well with minimal supervision.
Responsibilities
- Respond to customer inquiries across multiple channels.
- Assist users with managing digital assets.
- Provide outstanding customer experiences.
- Contribute feedback to enhance support infrastructure.
Skills
Excellent written English skills
Empathy
Detail-oriented
Tech-savvy
Inquisitive & troubleshooting
Tools
Intercom or other support platforms
Job description
Framework Ventures seeks a dedicated customer support representative to respond to inquiries and assist users with digital asset management. Candidates should be detail-oriented, tech-savvy, and possess excellent written English skills. This remote job requires the ability to work 40 hours weekly, including weekends. Benefits include a competitive salary paid in Bitcoin, comprehensive health coverage, generous PTO, and additional perks like gym memberships and wellness days. Join our team to help shape the future of crypto financial systems.
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