Remote Community & Influencer Experience Lead

Peak Support; Cambridge (MA); Remote; USD 120,000 - 180,000; Full time

Job summary

Peak Support is seeking a Community & Customer Experience Lead to own community engagement, influencer partnerships, and customer experience across channels. This role starts hands-on and offers growth into leading a small team as the company scales its mission-driven consumer brand.

You will build authentic relationships with creators, manage outreach and content programs, and implement scalable processes, AI-assisted workflows, and feedback loops to improve support and advocacy.

Qualifications

• Strong experience building communities and managing creator relationships.
• Proven ability to design customer experience programs across channels.
• Excellent communication and relationship-building skills.

Responsibilities

• Identify and recruit creators, influencers, ambassadors, and brand advocates.
• Develop authentic, long-term relationships and scalable outreach programs.
• Own customer experience processes, FAQs, templates, and workflows.
• Collect feedback and communicate insights to marketing, product, and leadership.
• Turn customer experiences into reviews, referrals, and advocacy.
• Build and monitor systems to track relationships, outreach, content and results.

Skills

Community building

Influencer relations

Customer experience

Communication

Tools

CRM software

AI tools

Job description

Peak Support is seeking a Community & Customer Experience Lead to own community engagement, influencer partnerships, and customer experience across channels. This role starts hands-on and offers growth into leading a small team as the company scales its mission-driven consumer brand.

You will build authentic relationships with creators, manage outreach and content programs, and implement scalable processes, AI-assisted workflows, and feedback loops to improve support and advocacy.