Remote Commercial Operations Specialist, IR

Tokio Marine HCC - Cyber & Professional Lines Group; Texas; À distance; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Competitive salary

6% 401K match

20 days PTO + 2 floating days

Paid parental leave

Strong learning culture

Résumé du poste

Tokio Marine HCC seeks a Commercial Operations Specialist, IR to coordinate incident-response engagements, oversee real-time capacity, and manage SOWs and invoicing. You will liaise with IR consultants, engagement managers, and legal teams to maintain smooth, compliant service delivery.

Ideal candidates bring 2+ years in commercial operations, strong stakeholder communication, and experience with contract workflows and CRM systems.

Qualifications

• Minimum four-year bachelor's degree in Business Administration, Operations, Project Management, Finance, or a related discipline.
• Project management certification (e.g., CAPM or PMP) preferred but not required.
• 2 years of experience in commercial operations, sales operations, deal desk, renewals, contract administration, customer operations, or related function.

Responsabilités

• Coordinate IR intake and real-time capacity ensuring 15-minute response SLA.
• Schedule engagements, track milestones, and maintain accurate engagement records.
• Prepare and route SOWs, manage redlines with legal, and ensure timely approvals.
• Initiate client invoicing post-engagement per SOW terms and resolve billing queries.
• Maintain CRM data quality and generate status reports for stakeholders.
• Collaborate across IR consultants, leadership, finance, and clients to scale service delivery.

Connaissances

Operations coordination

Stakeholder communication

SOW administration

Billing & invoicing familiarity

Formation

Bachelor's degree

Outils

CRM systems

MS Office

Description du poste

Tokio Marine HCC seeks a Commercial Operations Specialist, IR to coordinate incident-response engagements, oversee real-time capacity, and manage SOWs and invoicing. You will liaise with IR consultants, engagement managers, and legal teams to maintain smooth, compliant service delivery.

Ideal candidates bring 2+ years in commercial operations, strong stakeholder communication, and experience with contract workflows and CRM systems.