Remote Commercial Loan Servicing Specialist

WesBanco; Defiance (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

WesBanco is seeking a Remote Operations Associate to handle input of Warehouse Lending loans, dealer floor plan advances, and payoffs. You will process payments, maintain lines of credit, and support multiple departments via phone and email.

Ideal candidates will multitask under pressure, ensure accuracy, and maintain confidentiality while delivering superior service to internal teams and external dealers.

Qualifications

• High school diploma or GED required; Associates degree preferred.
• Ability to learn Microsoft products including Word, Excel, and Access.
• Professional demeanor with strong communication
• Ability to interact with customers and internal departments; multitask under pressure.
• Ability to maintain confidentiality.

Responsibilities

• Inputs new Warehouse Lending loans into the Banking core system.
• Advances Dealer Floor Plan lines based on dealer requests.
• Verifies proper payment and payoff; contacts dealer or mortgage warehouse customer with issues.
• Posts payments and payoffs to Dealer Floor Plan software and Warehouse Lending loans into the Banking core system.
• Performs daily processing of wires and FTM.
• Maintains communication via email and phone with Mortgage Warehouse Lenders, Floor Plan Dealers and various dealerships and customers.
• Downloads, saves and distributes weekly Dealer Floor Pan reports to lenders.
• Monitors serviced loan transactions and notifies customers of returned payments.
• Posts payments including participation loans per instructions from lead bank.
• Processes remittance paperwork for participation loans as lead bank.
• Processes incoming and outgoing wires daily.
• Provides support and assistance to branches and various departments in the bank, via email or phone.
• Posts BHG loan payments and handles the processing activities.
• Ensures accurate and timely processing of commercial loan onboarding and maintenance.
• Collaborates with peers and leaders effectively.
• Demonstrates a willingness to change processes and technological capabilities.
• Learns new systems and processes in order to streamline and scale work.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined with accuracy.

Skills

Customer service

Attention to detail

Communication skills

Organizational skills

Time management

Team player

Confidentiality

Microsoft Office

Multitasking

Education

High school diploma or GED

Associates degree preferred

Tools

Banking core system

Job description

WesBanco is seeking a Remote Operations Associate to handle input of Warehouse Lending loans, dealer floor plan advances, and payoffs. You will process payments, maintain lines of credit, and support multiple departments via phone and email.

Ideal candidates will multitask under pressure, ensure accuracy, and maintain confidentiality while delivering superior service to internal teams and external dealers.