Remote Commercial Lines Underwriter II

Team Focus Insurance Group; United States; Hybrid; USD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision coverage

401K match

Paid holidays and PTO

Zusammenfassung

Team Focus Insurance Group is seeking an experienced Call Center Underwriter II – Commercial Lines to deliver high-level underwriting support and exceptional client service across a portfolio of commercial accounts. You will process endorsements, issue certificates of insurance, and respond to inquiries with accuracy and speed.

Responsibilities include handling complex accounts, renewals, and cross-selling opportunities while mentoring peers and maintaining strict adherence to SLAs.

Qualifikationen

• Active Property & Casualty Insurance License required; must be able to obtain licensing in all 50 states.
• Comprehensive understanding of commercial lines insurance products and risk assessment.
• Proven ability to handle more complex or high-exposure accounts with minimal supervision.
• Strong verbal and written communication skills with a customer-first mindset.
• High degree of accuracy and attention to detail in processing and documentation.

Aufgaben

• Underwrite and process commercial lines endorsements within assigned authority levels, ensuring compliance with underwriting guidelines.
• Review and manage complex and high-profile accounts, demonstrating advanced knowledge of commercial coverages and risk evaluation.
• Issue accurate and timely certificates of insurance and endorsements in accordance with client-specific and regulatory requirements.
• Provide expert-level service by responding to policyholder and agent inquiries via phone and email, with attention to detail and resolution follow-through.
• Manage workflow from tasks indexed via email and phone calls, maintaining a timely and organized approach to documentation and follow-up.
• Support proactive policy renewals by reviewing account history and identifying opportunities to adjust coverage or add value.
• Collaborate with cross-functional teams to identify and act on opportunities for cross-selling additional lines of coverage.
• Take a lead role in assisting and mentoring peers, offering training support, process clarification, and sharing of best practices as needed.
• Serve as a go-to resource for escalated service issues, demonstrating sound judgment and customer-centric problem-solving.
• Support quality control initiatives by identifying process inefficiencies, recommending improvements, and assisting with audits when required.
• Actively contribute to maintaining client satisfaction scores and service level agreements (SLAs).

Kenntnisse

P&C insurance licensing

Underwriting experience

Communication skills

Attention to detail

Peer coaching

Ausbildung

Associate or Bachelor's degree preferred

Tools

EZLynx

CRM platforms

Jobbeschreibung

Team Focus Insurance Group is seeking an experienced Call Center Underwriter II – Commercial Lines to deliver high-level underwriting support and exceptional client service across a portfolio of commercial accounts. You will process endorsements, issue certificates of insurance, and respond to inquiries with accuracy and speed.

Responsibilities include handling complex accounts, renewals, and cross-selling opportunities while mentoring peers and maintaining strict adherence to SLAs.