Remote Commercial Lines AM – Transportation & Trucking

Insurance Office of America; Arcadia (CA); On-site; USD 88,000 - 95,000; Full time

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. You will coordinate day‑to‑day admin and client service activities, resolving complex issues with accuracy.

The role requires an active P&C license and trucking/transport experience, plus strong analytical and communication skills. IOA emphasizes growth opportunities, competitive compensation, and a supportive culture across remote

Qualifications

• Active insurance licensing is required.
• CIC or equivalent designation preferred.
• 3+ years account management experience or 5+ years in the insurance industry.
• Strong analytical, problem solving, and decision making skills.
• Excellent customer service, communication, multitasking, and organizational skills.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent communication with the account team regarding workload and issues.
• Deliver excellent service and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Customer service

Analytical skills

MS Office

Education

High School Diploma

CIC designation

Tools

MS Office suite

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. You will coordinate day‑to‑day admin and client service activities, resolving complex issues with accuracy.

The role requires an active P&C license and trucking/transport experience, plus strong analytical and communication skills. IOA emphasizes growth opportunities, competitive compensation, and a supportive culture across remote