Remote Commercial Lines Account Manager – Transportation & Trucking

Insurance Office of America; Caldwell (ID); On-site; USD 88,000 - 95,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America seeks an Account Manager for Commercial Lines to manage assigned book of business, retain clients, and coordinate day-to-day administration. The role supports new business, renewals, and service excellence across a multi-state remote region.

Ideal candidate has 3+ years in account management or 5+ years in insurance, active P&C licensing, and strong communication skills. IOA offers growth, benefits, and a collaborative culture.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage knowledge

Licensing (P&C) & CIC preferred

Analytical problem-solving

Customer service & communication

Organizational skills

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America seeks an Account Manager for Commercial Lines to manage assigned book of business, retain clients, and coordinate day-to-day administration. The role supports new business, renewals, and service excellence across a multi-state remote region.

Ideal candidate has 3+ years in account management or 5+ years in insurance, active P&C licensing, and strong communication skills. IOA offers growth, benefits, and a collaborative culture.