Remote Commercial Lines Account Manager (CA)

Insurance Office of America; Santa Paula (CA); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid time off

401K match

Career growth

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America in Southern California offers an Account Manager - Commercial Lines role focusing on retaining a diverse book of business and supporting new opportunities. You will coordinate day-to-day administrative and service tasks, resolving complex issues and ensuring accuracy across policy administration, billing, and renewals.

The ideal candidate brings 3–5 years in account management or 5+ years in insurance, with active P&C licensing (CIC preferred) and strong analytical,

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active property & casualty licensing required; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Responsibilities

• Maintain technical competence and industry expertise
• Direct daily activities of the account management team
• Handle customer service requests, policy administration, billing, claims, and coverage analysis
• Manage policy expirations and renewals
• Conduct client research, prepare submissions, negotiate coverages, and present proposals
• Monitor delinquent accounts and collect outstanding balances
• Maintain agency management systems and carrier/vendor platforms
• Monitor and maintain activity/suspense for timely completion
• Communicate workload status and issues to the account team
• Deliver excellent service and proactively respond to requests
• Stay updated on company policies and procedures
• Seek and adopt best practices to improve performance
• Demonstrate integrity and leadership in IOA values

Skills

Account management

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or equivalent

P&C license

CIC or equivalent preferred

Tools

MS Office

Job description

Insurance Office of America in Southern California offers an Account Manager - Commercial Lines role focusing on retaining a diverse book of business and supporting new opportunities. You will coordinate day-to-day administrative and service tasks, resolving complex issues and ensuring accuracy across policy administration, billing, and renewals.

The ideal candidate brings 3–5 years in account management or 5+ years in insurance, with active P&C licensing (CIC preferred) and strong analytical,