Remote Account Manager - Commercial Lines (CA)

Insurance Office of America; Chino Hills (CA); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off

Career growth

Culture & work-life balance

Community service

Job summary

Insurance Office of America in Southern California is seeking an Account Manager - Commercial Lines to manage a book of business, drive retention, and support new business. You will coordinate day-to-day administration and service requests, resolving complex issues and ensuring accuracy.

Ideal candidates have 3–5 years of account management experience or 5+ years in insurance, active P&C license (CIC preferred), strong analytical and communication skills, and MS Office proficiency.

Qualifications

• Active property & casualty (P&C) licensing required.
• 3–5 years account management experience, or 5+ years in the insurance industry.
• CIC or equivalent designation preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and maintain activity to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Client service

Communication

Analytical thinking

MS Office

Education

High School Diploma or equivalent

Tools

MS Office Suite

Agency management systems

Job description

Insurance Office of America in Southern California is seeking an Account Manager - Commercial Lines to manage a book of business, drive retention, and support new business. You will coordinate day-to-day administration and service requests, resolving complex issues and ensuring accuracy.

Ideal candidates have 3–5 years of account management experience or 5+ years in insurance, active P&C license (CIC preferred), strong analytical and communication skills, and MS Office proficiency.