Remote Commercial Lines Account Manager

Insurance Office of America; Galena Park (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

Insurance Office of America (IOA) is seeking an experienced Account Manager - Commercial Lines to manage an assigned book of business and support new opportunities. Remote work is available for candidates in Eastern or Central Time Zones, with occasional on-site needs per policy.

The role emphasizes retention, service excellence, and proactive problem-solving within a collaborative IOA team. You will coordinate administrative tasks, renewals, billing and claims support while maintaining data

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

Skills

Account management experience

Insurance industry knowledge

Analytical problem-solving

Customer service

MS Office proficiency

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Tools

MS Office suite

Agency management systems

Carrier/vendor platforms

Job description

Insurance Office of America (IOA) is seeking an experienced Account Manager - Commercial Lines to manage an assigned book of business and support new opportunities. Remote work is available for candidates in Eastern or Central Time Zones, with occasional on-site needs per policy.

The role emphasizes retention, service excellence, and proactive problem-solving within a collaborative IOA team. You will coordinate administrative tasks, renewals, billing and claims support while maintaining data