Remote Commercial Lines Account Manager

Insurance Office of America; Cherry Hill Township (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Career growth

Work-life balance

Community service commitment

Job summary

Insurance Office of America (IOA) seeks an Account Manager - Commercial Lines to service a designated book, retain clients, and support new business. This role emphasizes technical insurance knowledge, client focus, and collaborative teamwork across the account management group.

Remote work is possible for candidates in Eastern or Central Time Zones, with on-site requirements at times per policy; strong communication and MS Office proficiency are essential.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions
• Maintain technical competence and industry expertise
• Direct daily activities of the account management team
• Handle customer service requests, policy administration, billing, claims, and coverage analysis
• Manage policy expirations and renewals
• Conduct client research, prepare submissions, negotiate coverages, and present proposals
• Monitor reports and take action on delinquent accounts, collecting outstanding balances
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
• Monitor and maintain activity/suspense to ensure timely completion
• Maintain frequent, transparent communication with the account team regarding workload status and any issues
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests
• Stay updated on company policies and procedures
• Seek and adopt best practices to improve individual and team performance
• Demonstrate integrity and leadership IOA values

Skills

Account management

Insurance industry knowledge

Analytical skills

Communication

Customer service

Multitasking

Organizational skills

MS Office

Education

High school diploma

Tools

MS Office Suite

Job description

Insurance Office of America (IOA) seeks an Account Manager - Commercial Lines to service a designated book, retain clients, and support new business. This role emphasizes technical insurance knowledge, client focus, and collaborative teamwork across the account management group.

Remote work is possible for candidates in Eastern or Central Time Zones, with on-site requirements at times per policy; strong communication and MS Office proficiency are essential.