Remote Collections Supervisor – Lead & Develop Team

Progressive Leasing; Salt Lake City (UT); Remoto; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Progressive Leasing is seeking a Supervisor, Collections to lead and mentor a team of collection agents while driving performance and delivering exceptional customer experiences. This remote-friendly role can be performed from anywhere within a 60-mile radius of Draper, UT.

You will oversee daily operations, coach on interaction methods, monitor metrics, and handle escalations. The position reports to the Collections Manager and supports a collaborative, fast-paced environment.

Competenze

• Experience in debt collections or recovery environments.
• Spanish language skills are a plus.
• Availability for 11:30AM–8:00PM shift.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills with coaching/mentoring aptitude.
• Proficiency with Microsoft Office, especially Excel.
• Understanding of FDCPA and TCPA requirements.

Mansioni

• Lead and develop collection agents to meet performance goals.
• Train team on effective customer interaction and collection methods.
• Provide timely feedback and direction on team behavior.
• Motivate the team to achieve results.
• Document accounts and agent performance accurately.
• Collaborate with Progressive Customers to deliver exceptional experiences.
• Handle escalated customer situations.
• Be the first point of contact for team/department questions.
• Ensure service levels and saturation meet expectations.
• Set monthly team goals and communicate action plans.

Conoscenze

Collections experience

Spanish language

Communication skills

Interpersonal skills

Coaching

Strumenti

Microsoft Excel

FDCPA knowledge

TCPA knowledge

Descrizione del lavoro

Progressive Leasing is seeking a Supervisor, Collections to lead and mentor a team of collection agents while driving performance and delivering exceptional customer experiences. This remote-friendly role can be performed from anywhere within a 60-mile radius of Draper, UT.

You will oversee daily operations, coach on interaction methods, monitor metrics, and handle escalations. The position reports to the Collections Manager and supports a collaborative, fast-paced environment.