Remote Collections Specialist – Accounts & Negotiations

Go Auto; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Fully Remote Work

Health and Dental Benefits

Employee Investment Program

Vacation Time That Grows With You

Learn and Grow

Job summary

Go Auto Finance in Edmonton is seeking a Customer Service Representative focused on collections and account recovery. You’ll handle outbound and inbound calls, negotiate payment plans, and document activity in loan systems with accuracy.

This full-time role offers fully remote work after training, comprehensive health and dental benefits, an employee investment program, generous vacation time, and clear opportunities for career growth within a supportive team culture.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in collections, customer service, or related financial service or call center role preferred.
• Experience negotiating payment arrangements or resolving delinquent balances is an asset.

Responsibilities

• Conduct outbound and inbound contact with customers to discuss overdue balances.
• Negotiate payment arrangements to bring delinquent accounts current.
• Submit accounts for escalation when delinquency thresholds are exceeded.
• Update accounts reflecting all collections activity and communications.

Skills

Microsoft Word

Outlook

Adobe

Education

High school diploma or equivalent

Tools

Loan management systems

Dialer platforms (Jas)

Job description

Go Auto Finance in Edmonton is seeking a Customer Service Representative focused on collections and account recovery. You’ll handle outbound and inbound calls, negotiate payment plans, and document activity in loan systems with accuracy.

This full-time role offers fully remote work after training, comprehensive health and dental benefits, an employee investment program, generous vacation time, and clear opportunities for career growth within a supportive team culture.