Remote Collections Specialist

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Collector to join their remote Collections team. The role involves making outbound collection calls, documenting efforts in CRM, and meeting collection goals. Candidates should have experience in high-volume call centers and be proficient in Microsoft Excel and Word.

Qualifications

• 1+ years experience in a call center environment making 65+ calls per day.
• Ability to thrive in a fast-paced, high-volume work environment.
• Prior collections or customer service experience preferred.

Responsibilities

• Make outbound collection calls and send follow-up emails.
• Document collection efforts in CRM systems.
• Meet collection goals and maintain appropriate response times.

Skills

Communication

Adaptability

Time Management

Tools

Microsoft Excel

Microsoft Word

Job description

A company is looking for a Collector (Remote) to provide phone and administrative support for the Collections team.

Key Responsibilities

• Make outbound collection calls and send follow-up emails to reduce the AR balance of canceled Local advertising accounts
• Document collection efforts in CRM systems and work cross-functionally with various teams
• Meet daily, weekly, and monthly collection goals while maintaining appropriate time-to-answer rates for inbound calls

Required Qualifications

• At least 1 year of experience in a high-volume call center environment (minimum of 65+ calls per day)
• Ability to thrive in a fast-paced, high-volume work environment
• Comfort adapting to changes and/or duties in the work environment
• Proficiency in using Microsoft Excel and Word
• Prior collections, accounts receivable, or customer service experience is preferred