Remote Collections Specialist

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in Security Services is seeking dedicated individuals for a customer service role. This position offers a competitive salary of up to $17.10 per hour, along with commission opportunities and comprehensive healthcare benefits. With eight weeks of paid training, you will be well-prepared to handle customer inquiries and account issues effectively. Enjoy a work-life balance with weekends and most holidays off, while also having the chance to advance your career within a reputable organization. Flexible shift schedules from Monday to Friday make this role even more appealing for those looking to thrive in a supportive environment.

Benefits

Comprehensive Healthcare Benefits

401(k) Plan with Company Match

Life Insurance

Paid Training

Flexible Shift Schedules

Weekends Off

Holidays Off

Qualifications

• Minimum of one year of experience in first-party collections.
• Strong communication skills and ability to multitask effectively.

Responsibilities

• Handle inbound and outbound calls, resolving customer inquiries.
• Meet compliance and performance goals while participating in special projects.

Skills

Customer Service

Communication Skills

Multitasking

Problem-Solving

Education

High School Diploma or Equivalent

Tools

PC Navigation

Job description

Employer Industry: Security Services

Why consider this job opportunity:

1. Salary up to $17.10 per hour, plus commission
2. Eight weeks of paid training to ensure your success
3. Access to comprehensive healthcare benefits, 401(k) plan with company match, and life insurance
4. Enjoy weekends and most holidays off, promoting a healthy work-life balance
5. Opportunities for career advancement within a reputable organization
6. Flexible shift schedules available from Monday to Friday

What to Expect (Job Responsibilities):

1. Handle inbound and outbound calls, resolving customer inquiries and account issues
2. Negotiate payment arrangements and explain billing charges clearly
3. Direct customers to the appropriate teams for issues beyond the collections role
4. Meet compliance, quality assurance standards, and monthly performance goals
5. Participate in special projects as needed, which may require overtime

What is Required (Qualifications):

1. High school diploma or equivalent
2. Minimum of one year of experience in first-party collections
3. Inbound/outbound call center experience
4. Customer service experience in a remote setting
5. Strong communication skills and ability to multitask with multiple computer programs

How to Stand Out (Preferred Qualifications):

1. Experience with multi-screen navigation
2. Basic typing, math, and problem-solving skills
3. Ability to learn basic PC functions quickly