Collections Specialist

Total CollectR Virtual Collector & Debt Negotiator; United States; Remote; USD 54,000 - 75,000; Full time

Job summary

A fast-growing SaaS company is seeking a Customer Success Manager with a strong debt collection background. The role involves onboarding clients onto an AI-powered platform, improving recovery rates through tech adoption, and leading training sessions for collection teams. Join us to help shape the future of the debt recovery industry in a remote-first, collaborative culture.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• 3+ years in debt collection experience, preferably in managerial roles.
• Strong understanding of compliance and recovery metrics.
• Experience using or supporting SaaS software is a plus.

Responsibilities

• Onboard new customers and consult on omni-channel strategies.
• Train collectors and managers on best practices for the platform.
• Drive customer relationships and solve issues proactively.

Skills

Communication

Relationship Building

Tech-savvy

Job description

Get AI-powered advice on this job and more exclusive features.

Are you a former Collection Representative or Client Liaison looking to transition into tech?

Our company creates an AI-powered debt collection platform revolutionizing how lenders, collection agencies, and healthcare providers recover past-due balances.

We’re looking for a Customer Success Manager who’s walked the walk—someone who’s lived in the world of collections and knows what it takes to drive results. If you’ve led collection teams or worked with clients to improve recovery rates, we want to talk.

What You’ll Do

• Onboard new customers and help them adopt our digital collection tools
• Consult clients on how to improve collections using omni-channel strategies and automation
• Act as the go-to person for customer relationships—solving issues, offering insights, and driving ROI
• Train collectors and managers on best practices for using our platform
• Collaborate with our product and support teams to ensure a smooth customer experience

What You Bring

• 3+ years in debt collection—preferably as a Collection Manager, Client Liaison, or Ops Leader
• Strong understanding of compliance (FDCPA, TCPA), outbound campaigns, and recovery metrics
• Tech-savvy with an interest in SaaS tools and digital collections
• Excellent communication and relationship-building skills
• Bonus: Experience using or supporting SaaS software

Who This Role is Perfect For

• You’ve worked in or with a collection agency or lender
• You’ve led teams or advised clients on how to improve collections
• You’re ready to help customers modernize with automation, texting, and AI
• Remote-first company with a flexible, collaborative culture
• Work at the intersection of AI + Collections
• Help shape the future of the debt recovery industry
• Fast-growing SaaS company with real impact and momentum

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development and Financial Services

Referrals increase your chances of interviewing at Total CollectR Virtual Collector & Debt Negotiator by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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