Remote Collections & Loan Servicing Specialist

MoneyLion; Irving (TX); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health plans (Medical, Dental & Vision

Up to 20 Days PTO

Parental Leave

401k with Company Match

Tuition Reimbursement

Job summary

Octane Lending is seeking Collectors to join Roadrunner’s Operations Center in Irving, Texas. You will conduct outbound and inbound collections calls, comply with laws, and provide timely follow-up on delinquent accounts to minimize losses.

The role requires a HS diploma or GED, 2 years in collections/servicing, and strong communication skills. Bilingual English/Spanish is a plus; some overtime may be required.

Qualifications

• High school diploma or GED required; some college coursework a plus.
• Two years of collections/servicing experience preferred, auto finance or installment loans beneficial.
• Proficient with Word and Excel; able to learn LoanPro quickly.

Responsibilities

• Maintain delinquency and mitigate losses via outbound and inbound calls.
• Comply with federal/state collections and servicing laws.
• Provide follow-up on delinquent accounts (5–90+ days).
• Investigate and resolve loan servicing issues, including loss scenarios.
• Negotiate extensions and refinance options with customers.

Skills

Customer service

Negotiation

Communication

Bilingual English/Spanish

Education

HS Diploma or GED

Some college coursework

Tools

LoanPro

Job description

Octane Lending is seeking Collectors to join Roadrunner’s Operations Center in Irving, Texas. You will conduct outbound and inbound collections calls, comply with laws, and provide timely follow-up on delinquent accounts to minimize losses.

The role requires a HS diploma or GED, 2 years in collections/servicing, and strong communication skills. Bilingual English/Spanish is a plus; some overtime may be required.