Remote CNC Field Service Technician | 75% Travel

Lincoln Electric; Nevada; Remote; USD 34,000 - 55,000; Full time

Job summary

Lincoln Electric is seeking a Field Service Technician to travel across North America performing equipment commissioning, training, troubleshooting, and service on CNC and related machinery. The role involves in-person site work and remote support via phone and email to ensure optimal performance.

Qualifications include an associates in Electronics Technology or 3+ years of relevant experience, willingness to travel 75% of the year, and a valid US passport and driver’s license.

Qualifications

• Associate’s degree in Electronics Technology (or related field) or 3+ years’ relevant experience.
• Commitment to travel 75% of the year throughout North America (US, Canada, Mexico); 90% of travel is in the US.
• Current and valid US Passport and driver’s license with a clean driving record and reliable transportation.
• Proficiency reading electrical schematics.
• Experience working with and troubleshooting 3-phase and single-phase equipment.
• Experience with industrial tools/equipment such as mechanical hand tools, power hand tools, etc.
• Customer support experience
• Provide professional and courteous customer experience
• Strong computer literacy skills
• 3D Solid Modeling / CAD experience recommended
• Previous work experience with CNC machines preferred

Responsibilities

• Provide onsite training, commissioning, and repair of CNC equipment and related products with quality workmanship and strong attention to detail.
• Provide technical support onsite or by phone for new and existing customers.
• Troubleshoot and define root cause of failure as it relates to software, mechanical, and electrical components.
• Complete detailed service event logs, including field and quality control reports.
• Create procedures and documentation for internal training and continuous improvement.
• Partner with production personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction.
• Support sales by providing system application and specification information.
• Work collaboratively across various business units and products.
• Analytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environment.
• Complete Job Safety Analysis forms for each job site visited.
• Complete all travel and expense reports in a timely manner.
• Assist the technical support group with customer service by calling and emailing customers with technical issues; create and close cases in Salesforce using LogMeIn 123 or TeamViewer for onboard access to troubleshoot customer issues

Skills

Electrical schematics

CNC experience

Customer service

CAD experience

Education

Associate’s degree in Electronics Technology

Tools

Salesforce

LogMeIn 123

TeamViewer

Job description

Lincoln Electric is seeking a Field Service Technician to travel across North America performing equipment commissioning, training, troubleshooting, and service on CNC and related machinery. The role involves in-person site work and remote support via phone and email to ensure optimal performance.

Qualifications include an associates in Electronics Technology or 3+ years of relevant experience, willingness to travel 75% of the year, and a valid US passport and driver’s license.