Remote CMDB Governance Lead — ServiceNow Expert

Texas Health Resources; Arlington (TX); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

401k

PTO

Medical

Dental

Parental Leave

Flex Spending

Tuition Reimbursement

Student Loan Forgiveness

Growth Opportunities

Job summary

Texas Health Resources is seeking a CMDB Configuration Manager to lead governance, strategy, and continuous improvement of the ServiceNow CMDB. You will ensure CIs, relationships, and services are accurate and trusted as the authoritative data source.

Collaborate with IT Operations, Infrastructure, App Teams, Asset Management, Architecture, Security, and ITSM Process Owners to set standards, improve data quality, and maximize CMDB value.

Qualifications

• Requires Bachelor's degree in Data Analytics, CS, IT, or related field (or 4 years relevant work experience in lieu of a degree).
• 7+ years overseeing CMDB with large data volumes (or 11 years with no degree) with data integrity checks.
• 2+ years CMDB work in ServiceNow is highly preferred.

Responsibilities

• Establish and maintain CMDB governance policies, standards, and procedures.
• Define CI ownership and stewardship responsibilities.
• Develop naming conventions, classification standards, and mandatory data requirements.
• Lead CMDB governance committees and stakeholder reviews.
• Maintain CMDB roadmap and maturity strategy.
• Define CMDB health metrics and reporting.
• Monitor completeness, correctness, compliance, and relationship accuracy.
• Conduct regular audits and reconciliation activities.
• Identify and remediate duplicate, stale, orphaned, and unauthorized CIs.
• Establish continuous improvement initiatives to increase trust in CMDB data.
• Oversee CMDB structure, CI classes, identification rules, and reconciliation rules.
• Govern ServiceNow Discovery and Service Mapping capabilities.
• Validate automated data sources and integrations.
• Ensure alignment with CSDM.
• Partner with ServiceNow admins and developers on enhancements and automation.
• Develop executive dashboards and operational reports.
• Measure CMDB maturity and adoption.
• Present KPIs and recommendations to leadership.
• Track compliance with governance standards.
• Drive enterprise CMDB adoption.
• Facilitate stakeholder training and awareness.
• Lead process improvement efforts and automation initiatives.
• Develop and maintain SOPs, process documentation, and governance artifacts.

Skills

CMDB

Governance

Data Quality

Leadership

Stakeholder Management

Process Improvement

Analytics

Education

Bachelor's Degree in IT/CS/Data Analytics

Tools

ServiceNow CMDB

Discovery & Mapping

Job description

Texas Health Resources is seeking a CMDB Configuration Manager to lead governance, strategy, and continuous improvement of the ServiceNow CMDB. You will ensure CIs, relationships, and services are accurate and trusted as the authoritative data source.

Collaborate with IT Operations, Infrastructure, App Teams, Asset Management, Architecture, Security, and ITSM Process Owners to set standards, improve data quality, and maximize CMDB value.