Remote Cloud TPM for AI Infrastructure & Support Ops

Nebius Group; City of Amsterdam (NY); On-site; USD 103,000 - 148,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Flexibility

Collaborative culture

Impactful AI projects

International environment

Job summary

Nebius is building a full‑stack AI cloud platform and is seeking a structured Technical Program Manager to improve how Cloud Support collaborates with Engineering, Product, and other technical teams. You will own the technical operating processes for Support, including escalation frameworks and readiness for new products/services, coordinating dependencies and enabling teams.

Based in Amsterdam or remote within the EU, you will work closely with Support engineers, Product, and Engineering on

Qualifications

• 5+ years of experience in technical program management or related roles.
• Experience with incident management and technical escalation management.
• Strong ability to understand service architecture, dependencies, ownership, and operational constraints.
• Experience turning technical problems into clear actions and process changes.

Responsibilities

• Own and evolve the technical escalation framework between Cloud Support, Engineering, Product, and service owners.
• Stay close to significant incidents, surface cross-team risks, and drive improvements to completion.
• Drive Support readiness for new products and services, including ownership, escalation routes, documentation, and team enablement.
• Gather technical and operational requirements for Support tools and coordinate dependencies, rollout, and enablement.
• Lead cross-functional initiatives that improve how Support works with Product, Engineering, and Customer Experience teams.
• Design, document, implement, and maintain processes, procedures, playbooks, templates, and operational documentation.
• Identify recurring gaps, define improvements and success metrics, and ensure changes are adopted.

Skills

Technical program management

Incident management

Jira

Cross-functional collaboration

English fluency

Tools

Jira workflows

Job description

Nebius is building a full‑stack AI cloud platform and is seeking a structured Technical Program Manager to improve how Cloud Support collaborates with Engineering, Product, and other technical teams. You will own the technical operating processes for Support, including escalation frameworks and readiness for new products/services, coordinating dependencies and enabling teams.

Based in Amsterdam or remote within the EU, you will work closely with Support engineers, Product, and Engineering on