Remote Cloud Support Specialist AWS & Azure

Inherent Technologies; New Jersey; On-site; USD 85,000 - 125,000; Full time

Job summary

Inherent Technologies is seeking a Cloud Support Specialist to ensure operational stability of AWS and Azure environments for Life Sciences clients. You will handle incidents, monitoring, and automation while maintaining regulatory compliance and on-call readiness.

The role emphasizes ITIL processes, ServiceNow ticketing, and collaboration with cloud engineering teams to uphold high availability and performance.

Qualifications

• Bachelor's or Master's degree in Computer Science, IT, Engineering, or a related field.
• 2+ years of experience in cloud support or IT operations with AWS and Azure.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring and alerting tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic to intermediate shell scripting skills for automation.
• Solid knowledge of AWS and Azure services and cloud operations.
• Basic understanding of IaC tools (Terraform, CloudFormation) is a plus.
• Excellent communication and stakeholder management skills.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.

Responsibilities

• Provide L2/L3 support for AWS and Azure cloud environments, ensuring high availability and performance.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor cloud infrastructure health using Dynatrace and BigPanda, proactively identifying issues.
• Troubleshoot cloud resource issues, networking problems, and service disruptions.
• Collaborate with cloud engineering teams to escal
• Document known issues, troubleshooting guides, and operational procedures in Confluence.
• Track support activities in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and automation using shell scripts and basic IaC tools.
• Ensure compliance with industry regulations (GxP, HIPAA) in cloud operations.
• Participate in on-call rotations and incident response activities.

Skills

AWS

Azure

ITIL

ServiceNow

Dynatrace

BigPanda

JIRA

Confluence

Shell scripting

Terraform

Education

Bachelor's or Master's degree in Computer Science/IT/Engineering

Tools

JIRA

Confluence

Job description

Inherent Technologies is seeking a Cloud Support Specialist to ensure operational stability of AWS and Azure environments for Life Sciences clients. You will handle incidents, monitoring, and automation while maintaining regulatory compliance and on-call readiness.

The role emphasizes ITIL processes, ServiceNow ticketing, and collaboration with cloud engineering teams to uphold high availability and performance.