Remote Cloud Support Engineer (Azure/VMware)

Cloud at Work

New York (NY)

On-site

USD 80,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Health and Welfare

401k with matching

Paid time off

Holidays

Job summary

Net at Work is seeking a Cloud Support Engineer to provide advanced remote technical support for hosted desktop, server, network, identity, backup, and related infrastructure across client environments.

The ideal candidate combines strong troubleshooting discipline with clear communication to end users, engineers, and onboarding teams, while documenting root cause and follow-ups in ConnectWise Manage.

Qualifications

3+ years of experience in help desk, managed services, systems administration, cloud operations, or a comparable technical support environment.
Experience resolving complex technical issues independently and knowing when to elevate with clear next steps.
Experience supporting IaaS in private cloud environments; Azure exposure preferred.
Strong written documentation habits, including clear technical notes and knowledge-base contributions.
Certifications: Microsoft, VMware/VCP, Azure or equivalent hands-on experience preferred.

Responsibilities

Triage, troubleshoot, and resolve escalated incidents across Windows Server, Remote Desktop Services, Active Directory, Group Policy, SQL Server, M365, virtualization, VPN, firewall, printing, and endpoint access.
Perform structured remote diagnosis including log review, service validation, event correlation, connectivity testing, user/session analysis, and change impact review.
Support hosted application environments, including IIS/SMTP dependencies, SSL management, database connectivity, and application access workflows.
Administer and support cloud/virtualization platforms, including VMware vSphere/ESXi/vCloud; Azure and AWS exposure preferred.
Investigate backup/restore/disaster recovery issues; validate recovery points and elevate data protection risks.
Manage secure remote access technologies: VPN, RDWeb/RDS, firewall rules, access controls, MFA-adjacent workflows.
Document troubleshooting steps, technical findings, time entries, client impact, and resolution notes in ConnectWise Manage.
Use MSP toolsets in ConnectWise ecosystem and IT Glue to drive consistent service delivery.
Collaborate with Onboarding, Support, Service Delivery leadership, and project teams to transition new clients and improve readiness.
Participate in on-call rotation and after-hours incident response when required.