Remote Cloud Operations & Reliability Lead

Dragos, Inc.; United States; On-site; USD 187,000 - 253,000; Full time

Job summary

Dragus is seeking a Cloud Operations Engineering Manager to lead a team responsible for the reliability, security, and smooth operation of customer cloud environments across Azure, AWS, and GCP. You will drive fleet-level outcomes, budgeting, and cross-team collaboration while mentoring senior engineers.

You will partner with security, product engineering, and finance to align on priorities, implement Terraform standards, and ensure compliant, auditable operations.

Qualifications

• 5+ years managing cloud/engineering teams including Senior/Staff engineers.
• Strong cloud ops background across Azure, AWS, and/or GCP; IaC experience a plus.
• Experience with on-call rotations and budget management.

Responsibilities

• Manage and grow a team of Cloud Operations Engineers, including hiring, onboarding, performance management, and career development.
• Own team-level operational outcomes: fleet reliability SLOs, error budgets, incident response quality, and customer environment lifecycle health across Azure, AWS, and GCP.
• Balance workload and the on-call rotation to protect against burnout while maintaining coverage.
• Set and communicate team priorities across ad-hoc customer work, planned fleet initiatives, and technical debt reduction.
• Act as an escalation point and executive sponsor for major incidents affecting the customer cloud fleet.
• Own the team's contribution to audit and compliance programs (FedRAMP, SOC2), ensuring evidence collection and controls work gets resourced and prioritized.
• Manage cloud cost accountability (FinOps) for the team's areas of ownership, partnering with Finance and leadership on budget and optimization.
• Ensure the team effectively uses core tooling like Datadog and Tailscale for observability and connectivity across the fleet.

Skills

Cloud operations

Leadership

Incident management

Budget ownership

Communication

Education

Bachelor's degree in CS/Engineering

Tools

Terraform

Datadog

Tailscale

Job description

Dragus is seeking a Cloud Operations Engineering Manager to lead a team responsible for the reliability, security, and smooth operation of customer cloud environments across Azure, AWS, and GCP. You will drive fleet-level outcomes, budgeting, and cross-team collaboration while mentoring senior engineers.

You will partner with security, product engineering, and finance to align on priorities, implement Terraform standards, and ensure compliant, auditable operations.