Remote Clinician Operations Tech Support

Hidden Jobs; United States; Remote; USD 75,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid time off (PTO)

Holidays

Job summary

array-behavioral-care is hiring for a remote role focused on providing frontline technical and operational support to clinicians delivering virtual behavioral health services. You will serve as the primary contact, troubleshoot access and workflow issues, and coordinate incident responses to minimize disruptions to patient care.

The role requires 3–5 years in healthcare operations or IT support, strong problem-solving, and collaboration with cross-functional teams.

Qualifications

• Bachelor's degree or equivalent relevant experience
• 3-5 years in healthcare operations, technical operations, service delivery, IT support, or related field
• Experience with cross-functional teams in a fast-paced operational environment
• Troubleshooting technology issues and managing operational escalations
• Strong analytical, organizational, and problem-solving abilities
• Hands-on experience with ticketing systems, incident management processes, and support workflows
• Ability to independently manage multiple requests, assess urgency and impact, coordinate across teams, and follow issues through resolution
• Excellent written and verbal communication skills

Responsibilities

• Serve as the first line of support for clinicians needing help with system access, authentication, connectivity, clinical applications, and related workflows; escalate complex issues to the right internal or external resource
• Coordinate real-time incident response and partner with internal and external stakeholders to resolve technical disruptions affecting clinical operations
• Support scheduled and unscheduled downtime events by executing established communication, escalation, and continuity procedures
• Maintain troubleshooting documentation, response protocols, partner-specific technical requirements, and operational playbooks
• Track support requests, incidents, and recurring issues; compile basic metrics and surface trends with recommended improvements to leadership
• Participate in process improvement initiatives and provide feedback about clinician support needs and recurring technical challenges

Job description

array-behavioral-care is hiring for a remote role focused on providing frontline technical and operational support to clinicians delivering virtual behavioral health services. You will serve as the primary contact, troubleshoot access and workflow issues, and coordinate incident responses to minimize disruptions to patient care.

The role requires 3–5 years in healthcare operations or IT support, strong problem-solving, and collaboration with cross-functional teams.