Remote Clinical Supervisor — Cardiac Device Care Lead

your Jared; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

PaceMate is seeking a Clinical Supervisor to lead the remote clinical team on their shift, ensuring SLA/TAT and documentation standards are met. You will plan assignments, balance workload in real time, and coach Team Lead Coordinators and specialists, while also handling a portion of transmissions.

The ideal candidate has IBHRE certification within a year, 1+ year management experience, and strong remote-work skills to drive performance across all US locations.

Qualifications

• Bachelor’s degree in a science/health-related field preferred.
• IBHRE certification required within one year of promotion (CCDS, CDRMS, or CEPS).
• Minimum 1 year of management experience preferred.
• Working knowledge of cardiac device and remote monitoring best practices.
• Excellent written, electronic and oral communication skills.
• Demonstrated skill in live load balancing, real-time problem solving, and coaching in a remote environment.
• Comfortable with operational dashboards and basic Excel/Sheets for tracking plans and results.
• Experience working effectively within a remote, matrixed environment, specifically with a remote monitoring company preferred.
• Passion for managing processes and teams.
• Process or quality improvement skills preferred.

Responsibilities

• Oversee and manage daily assignments of the clinical team and adjust assignments based on transmission volume, SLA/TAT, and staffing changes on their shift.
• Manage employee scheduling.
• Monitor analytics on clinical dashboards for individual and crew performance and execute recovery plans when needed.
• Ensure assignment adherence and clear handoffs between shifts (wins, risks, next actions/owners).
• Coach and mentor Team Lead Coordinators and cardiac device specialists
• Support clinical team members by providing open office hours and hosting workflow assessments.
• Maintain hands-on proficiency with PaceMate features, templates, and documentation flows by processing reports at a steady cadence each month (target of 50% outside of spike coverage)
• Conduct regular 1:1s and contribute to performance check-ins; recommend recognition, development actions, or corrective steps to the Area Clinical Manager.
• Support strategic initiatives to improve scalability and efficiency that align with operational goals.
• Coordinate with clinical leadership to keep the clinical team informed and up to date on clinical and operational changes.

Skills

Communication skills

Team leadership

Problem solving

Coaching

Remote collaboration

Dashboards

Education

Bachelor’s degree in science/health

IBHRE certification within 1 year

Tools

Excel/Sheets

Job description

PaceMate is seeking a Clinical Supervisor to lead the remote clinical team on their shift, ensuring SLA/TAT and documentation standards are met. You will plan assignments, balance workload in real time, and coach Team Lead Coordinators and specialists, while also handling a portion of transmissions.

The ideal candidate has IBHRE certification within a year, 1+ year management experience, and strong remote-work skills to drive performance across all US locations.