Remote Cardiac Care Operations Lead

PaceMate, LLC; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

PaceMate, LLC is seeking a Clinical Supervisor to lead the clinical team on their shift, ensuring SLA/TAT and documentation standards are met. This remote role requires strong coaching and real-time workload balancing to optimize transmissions.

The ideal candidate has deep knowledge of cardiac rhythm devices, is an expert on the PaceMate platform, and can work autonomously while collaborating with operational leadership to scale PaceMate’s remote cardiac care services.

Qualifications

• Bachelor’s degree preferred; science/health-related field is preferred.
• IBHRE certification required within one year of promotion (CCDS, CDRMS, or CEPS)
• Minimum 1 year of experience in management preferred
• Working knowledge of cardiac device and remote monitoring best practice experience
• Excellent written, electronic and oral communication skills
• Demonstrated skill in live load balancing, real-time problem solving, and coaching in a remote environment.
• Comfortable with operational dashboards and basic Excel/Sheets for tracking plans and results.
• Experience working effectively within a remote, matrixed environment, specifically with a remote monitoring company preferred
• Passion for managing processes and teams
• Processor quality improvement skills preferred

Responsibilities

• Oversee and manage daily assignments of the clinical team and adjust assignments based on transmission volume, SLA/TAT, and staffing changes on their shift.
• Manage employee scheduling.
• Monitor analytics on clinical dashboards for individual and crew performance and execute recovery plans when needed.
• Ensure assignment adherence and clear handoffs between shifts (wins, risks, next actions/owners).
• Coach and mentor Team Lead Coordinators and cardiac device specialists
• Support clinical team members by providing open office hours and hosting workflow assessments.
• Maintain hands-on proficiency with PaceMate features, templates, and documentation flows by processing reports at a steady cadence each month (target of 50% outside of spike coverage)
• Conduct regular 1:1s and contribute to performance check-ins; recommend recognition, development actions, or corrective steps to the Area Clinical Manager.
• Support strategic initiatives to improve scalability and efficiency that align with operational goals.
• Coordinate with clinical leadership to keep the clinical team informed and up to date on clinical and operational changes.

Skills

Live load balancing

Real-time problem solving

Coaching remote teams

Communication skills

Remote work experience

Education

Bachelor's degree preferred; science/health-related field is preferred

IBHRE certification within one year of promotion

Tools

Excel

Sheets

Job description

PaceMate, LLC is seeking a Clinical Supervisor to lead the clinical team on their shift, ensuring SLA/TAT and documentation standards are met. This remote role requires strong coaching and real-time workload balancing to optimize transmissions.

The ideal candidate has deep knowledge of cardiac rhythm devices, is an expert on the PaceMate platform, and can work autonomously while collaborating with operational leadership to scale PaceMate’s remote cardiac care services.