Remote Clinical Performance Delivery Lead

Humana Inc; Austin (TX); Remote; USD 115,000 - 158,000; Full time

Job summary

Humana Inc. is seeking a Program Delivery Lead within the Clinical Performance Strategy & Measurement Team to translate enterprise strategies into scalable operational capabilities across the organization, focusing on improving clinical performance, affordability, provider performance, and member outcomes.

The role emphasizes implementation, adoption, governance, and cross-functional collaboration, guiding initiatives from strategy to execution and establishing measurable business value.

Qualifications

• Bachelor's degree.
• 8+ years of experience in healthcare operations, clinical operations, program implementation, healthcare consulting, provider performance, value-based care, quality improvement, or implementation.
• Experience leading complex cross-functional initiatives across multiple stakeholders.
• Experience developing and executing implementation plans and operational processes.
• Experience translating strategic recommendations into operational workflows and sustainable business processes.
• Strong project management, organizational, and execution skills with the ability to manage multiple priorities.
• Experience monitoring performance metrics and using data to identify opportunities for improvement and optimization.
• Strong executive communication, presentation, and stakeholder management skills.
• Self-starter with the ability to proactively identify risks, solve problems, and drive initiatives forward in ambiguous environments.
• Demonstrated ability to lead change, facilitate adoption, and achieve measurable outcomes.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Lead the implementation and operationalization of enterprise clinical performance, quality improvement, and provider performance initiatives.
• Translate strategic recommendations into actionable implementation plans, operating models, and execution frameworks.
• Develop implementation roadmaps, milestones, success metrics, governance structures, and accountability plans.
• Ensure initiatives are successfully integrated into business processes and operational workflows.
• Assess operational readiness and identify workflow, reporting, communication, training, and change management needs to support successful implementation.
• Partner with cross-functional stakeholders to align priorities, clarify roles, and drive successful execution.
• Develop and execute stakeholder engagement, communication, and change management strategies that support adoption and sustainment.
• Identify and address barriers to implementation and operational success.
• Foster alignment and collaboration across clinical, operational, analytics, network, and business teams.
• Establish approaches for measuring adoption, effectiveness, and operational impact.
• Monitor program performance and identify opportunities for optimization and continuous improvement.
• Support reporting, tracking, and communication of outcomes to stakeholders and leadership.
• Partner with business owners to establish sustainment approaches that support long-term adoption, accountability, and continuous improvement.
• Establish governance processes that support sustainable implementation and accountability.
• Drive execution standards, implementation best practices, and process improvements.
• Identify operational risks and develop mitigation strategies.
• Support the development of scalable and repeatable implementation methodologies.
• Build strong partnerships across clinical, operational, analytics, network, and business teams.
• Serve as a trusted partner in translating enterprise priorities into operational results.
• Lead cross-functional initiatives and influence stakeholders across multiple levels of the organization.
• Present implementation plans, progress updates, recommendations, and outcomes to leadership.
• Identify opportunities to improve implementation effectiveness and operational efficiency.
• Promote best practices that enhance scalability, adoption, and sustainability of enterprise initiatives.
• Monitor industry trends and emerging approaches related to healthcare operations, implementation, and performance improvement.
• Support the evolution of enterprise capabilities that drive long-term organizational value.

Skills

Leadership

Project management

Stakeholder mgmt

Process improvement

Healthcare operations

Data-driven decisions

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Humana Inc. is seeking a Program Delivery Lead within the Clinical Performance Strategy & Measurement Team to translate enterprise strategies into scalable operational capabilities across the organization, focusing on improving clinical performance, affordability, provider performance, and member outcomes.

The role emphasizes implementation, adoption, governance, and cross-functional collaboration, guiding initiatives from strategy to execution and establishing measurable business value.