Remote Clinical Operations Team Lead – RN

Sagility India Private Ltd; El Paso (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Sagility is seeking a Clinical Operations Supervisor to lead a telephonic Registered Nurse team supporting the Specialty Pharmacy Initial Clinical Engagement Program. You will drive day-to-day operations, guide nurses, and ensure quality, attendance, and production standards while maintaining patient-focused care and compliance.

The role emphasizes onboarding, coaching, documentation accuracy, and cross-functional collaboration with Operations, Quality, and Training to scale the program

Qualifications

• Active, unrestricted U.S. Registered Nurse license required.
• Must have an active unencumbered license in the state of residence.
• Ability to obtain compact license or additional single-state licenses as program needs require.
• Minimum three years of clinical nursing experience; leadership or supervisory experience preferred.

Responsibilities

• Oversee day-to-day performance for a telephonic RN team supporting the Specialty Pharmacy program.
• Provide real-time guidance on workflows, documentation, and operational processes.
• Monitor productivity, attendance, adherence, and quality outcomes with dashboards and reports.
• Lead onboarding, nesting, coaching, and readiness activities for new hires.
• Conduct regular one-on-one coaching and maintain performance records.
• Escalate risks, drive corrective actions, and sustain program stability during ramp and growth.

Skills

RN leadership

Telephonic nursing

Clinical operations

Coaching

Quality compliance

Education

RN license

Compact license eligibility

Job description

Sagility is seeking a Clinical Operations Supervisor to lead a telephonic Registered Nurse team supporting the Specialty Pharmacy Initial Clinical Engagement Program. You will drive day-to-day operations, guide nurses, and ensure quality, attendance, and production standards while maintaining patient-focused care and compliance.

The role emphasizes onboarding, coaching, documentation accuracy, and cross-functional collaboration with Operations, Quality, and Training to scale the program