Remote Client Support Specialist with AI Tools & Growth

Doist; Boulder (CO); Hybrid; USD 43,000 - 52,000; Full time

Job summary

Campminder is seeking a Client Support Representative to assist camp directors, staff, and parents as they navigate our platform. You will respond to calls and tickets with patient, clear guidance and document all interactions in our CRM.

You will learn the Campminder platform through a structured training program, refining your communication to be empathetic, efficient, and thorough while contributing to product improvements and client success.

Qualifications

• Has thrived in a role where they directly supported clients for the majority of the day.
• Able to learn new software quickly and teach others.
• Comfortable using AI and emerging tools to work more efficiently.
• Strong written and verbal communication, with calm demeanor in challenging conversations.

Responsibilities

• Assist camp directors, staff, and parents via phone and email to navigate the Campminder platform.
• Respond to tickets and inquiries with clear, actionable guidance.
• Document notes in the CRM and maintain accurate client records.
• Identify product or procedural improvements and advocate for changes.

Skills

Customer support experience

Empathy

Problem solving

Clear communication

Tech-savvy AI tools

Tools

Salesforce

Campminder CRM

Job description

Campminder is seeking a Client Support Representative to assist camp directors, staff, and parents as they navigate our platform. You will respond to calls and tickets with patient, clear guidance and document all interactions in our CRM.

You will learn the Campminder platform through a structured training program, refining your communication to be empathetic, efficient, and thorough while contributing to product improvements and client success.