Remote Client Support Specialist II: Mentoring & Resolution

Bazeta; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible PTO

Paid holidays

401(k) match

Remote work

Job summary

MeridianLink in the United States is seeking a Client Support Specialist II to serve as first line of defense, resolving customer issues related to MeridianLink mortgage products. You will respond to inquiries, document interactions in case management systems, and escalate when needed.

You will coordinate with internal departments, provide product information, mentor junior team members, and help refine support delivery strategies.

Qualifications

• Bachelor’s degree in a software-related field or equivalent technical experience with GPA 3.0+ preferred.
• Solid interpersonal, written, and verbal communication skills required.
• Self-motivated, highly organized with strong attention to detail.
• Prior Technical Support and/or Customer Service experience required.
• Familiarity with credit application, loan, underwriting, and credit scoring processes a plus.

Responsibilities

• Resolve client issues and inquiries; coordinate with internal departments to ensure resolution.
• Escalate unresolved issues to appropriate departments and track progress.
• Provide information about products and services; answer questions and resolve client issues.
• Assist in developing support delivery strategies, escalation procedures, and training; mentor CS II associates.
• Support implementation procedures and ensure inquiries are followed up and resolved.

Skills

Interpersonal skills

Written communication

Verbal communication

Detail oriented

Self-motivated

Education

Bachelor's degree in software-related field

Tools

Case management systems

Job description

MeridianLink in the United States is seeking a Client Support Specialist II to serve as first line of defense, resolving customer issues related to MeridianLink mortgage products. You will respond to inquiries, document interactions in case management systems, and escalate when needed.

You will coordinate with internal departments, provide product information, mentor junior team members, and help refine support delivery strategies.