Client Support Specialist II

OpenKrill; United States; A distancia; USD 42.000 - 58.000; Jornada completa

Descripción de la vacante

MeridianLink mortgage is seeking a Client Support Specialist II to act as the first line of defense in resolving customer issues and handling inquiries. The role responds to incoming client communications, documents interactions in case management systems, and provides updates on ongoing resolutions while escalating complex problems to the appropriate departments.

The position focuses on delivering effective product support, knowledge of credit processes, and collaboration with internal teams to

Formación

• Bachelor’s degree in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
• Solid interpersonal, written, and verbal communication skills required
• Self-motivated, highly organized individual with strong attention to detail
• Prior Technical Support and/or Customer Service experience required
• Familiarity with credit application, loan, underwriting, and credit scoring processes a plus

Responsabilidades

• Coordinate with internal departments to resolve client issues and follow through until completion.
• Handle inquiries using judgment and basic decision-making authority to resolve customer concerns.
• Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates.
• Provide information about products and services, answer questions, and resolve client issues.
• Complete activities supporting implementation of procedures.
• Ensure inquiries are properly followed up on and resolved.
• May fill in for a supervisor during staff or customer meetings.

Conocimientos

Interpersonal skills

Written communication

Verbal communication

Self-motivated

Organized

Attention to detail

Technical support

Customer service

Credit processes

Educación

Bachelor’s degree in a software-related field or equivalent technical experience

Descripción del empleo

The Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage. The role responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods. When issues cannot be resolved directly, they are escalated to the appropriate departments.

Expected Duties

• Coordinate with internal departments to resolve client issues and follow through until completion.
• Handle inquiries using judgment and basic decision-making authority to resolve customer concerns.
• Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates.
• Provide information about products and services, answer questions, and resolve client issues.
• Complete activities supporting implementation of procedures.
• Ensure inquiries are properly followed up on and resolved.
• May fill in for a supervisor during staff or customer meetings.

Qualifications / Knowledge, Skills & Abilities

• Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
• Solid interpersonal, written, and verbal communication skills required
• Self-motivated, highly organized individual with strong attention to detail
• Prior Technical Support and/or Customer Service experience required
• Familiarity with credit application, loan, underwriting, and credit scoring processes a plus