Client Support Specialist II

Bazeta; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible PTO

Paid holidays

401(k) match

Remote work

Job summary

MeridianLink in the United States is seeking a Client Support Specialist II to serve as first line of defense, resolving customer issues related to MeridianLink mortgage products. You will respond to inquiries, document interactions in case management systems, and escalate when needed.

You will coordinate with internal departments, provide product information, mentor junior team members, and help refine support delivery strategies.

Qualifications

• Bachelor’s degree in a software-related field or equivalent technical experience with GPA 3.0+ preferred.
• Solid interpersonal, written, and verbal communication skills required.
• Self-motivated, highly organized with strong attention to detail.
• Prior Technical Support and/or Customer Service experience required.
• Familiarity with credit application, loan, underwriting, and credit scoring processes a plus.

Responsibilities

• Resolve client issues and inquiries; coordinate with internal departments to ensure resolution.
• Escalate unresolved issues to appropriate departments and track progress.
• Provide information about products and services; answer questions and resolve client issues.
• Assist in developing support delivery strategies, escalation procedures, and training; mentor CS II associates.
• Support implementation procedures and ensure inquiries are followed up and resolved.

Skills

Interpersonal skills

Written communication

Verbal communication

Detail oriented

Self-motivated

Education

Bachelor's degree in software-related field

Tools

Case management systems

Job description

# Client Support Specialist IIUnited States7 hours agoID 3931603Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: MeridianLink## DescriptionThe Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage. The role responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods. When issues cannot be resolved directly, they are escalated to the appropriate departments. Expected duties • Coordinate with internal departments to resolve client issues and follow through until completion. • Handle inquiries using judgment and basic decision-making authority to resolve customer concerns. • Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates. • Provide information about products and services, answer questions, and resolve client issues. • Complete activities supporting implementation of procedures. • Ensure inquiries are properly followed up on and resolved. • May fill in for a supervisor during staff or customer meetings. Qualifications / Knowledge, skills & abilities • Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred • Solid interpersonal, written, and verbal communication skills required • Self-motivated, highly organized individual with strong attention to detail • Prior Technical Support and/or Customer Service experience required • Familiarity with credit application, loan, underwriting, and credit scoring processes a plus Benefits • Insurance coverage (medical, dental, vision, life, and disability) • Flexible paid time off • Paid holidays • 401(k) plan with company match • Remote work Source: Jobspresso (https://jobspresso.co/job/client-support-specialist-ii/)This listing comes from a partner feed. Apply on the source website.Source:MeridianLinkShare Listing provided by MeridianLink.Price on requestApply on the source websiteActive until Nov 25, 2026