Client Support Specialist II: Escalation & Resolution

MeridianLink, Inc.; United States; Presencial; USD 40.000 - 65.000; Jornada completa

Descripción de la vacante

MeridianLink, Inc. is seeking a Client Support Specialist II to join our mortgage solutions team.

You will serve as the first line of defense for customer inquiries, document interactions in our systems, provide timely updates on resolutions, and escalate complex issues to the appropriate departments. Ideal candidates bring a Bachelor’s in a software-related field or equivalent experience, plus strong communication skills and prior technical support or customer service background.

Formación

• Bachelor’s degree in software-related field or equivalent technical experience with GPA 3.0+ preferred.
• Strong interpersonal, written, and verbal communication skills.
• Self-motivated, highly organized with strong attention to detail.
• Prior technical support or customer service experience.

Responsabilidades

• Coordinate with internal departments to resolve client issues through completion.
• Respond to inquiries and document interactions in case management systems.
• Escalate unresolved issues to appropriate departments.
• Assist in developing support strategies and training while mentoring junior associates.
• Ensure inquiries are followed up and resolved.
• Provide information about products and services and resolve client questions.

Conocimientos

Interpersonal skills

Written communication

Verbal communication

Attention to detail

Self-motivated

Educación

Bachelor's in software field

Herramientas

Case management systems

Descripción del empleo

MeridianLink, Inc. is seeking a Client Support Specialist II to join our mortgage solutions team.

You will serve as the first line of defense for customer inquiries, document interactions in our systems, provide timely updates on resolutions, and escalate complex issues to the appropriate departments. Ideal candidates bring a Bachelor’s in a software-related field or equivalent experience, plus strong communication skills and prior technical support or customer service background.