Remote Client Support Analyst — IRB/IBC Operations

WCG Clinical, Inc.; Helena (MT); Remote; USD 66,000 - 102,000; Full time

Job summary

WCG Clinical, Inc. is seeking a Client Support Analyst IRB/IBC to manage inbound lead triage, proposals, budgets, and post-sale account servicing. You will coordinate with BD, Finance, and Legal to ensure timely responses and accurate billing across accounts.

The role requires 3–5 years in account management or related fields, strong Salesforce/MS Office proficiency, and a solid understanding of IRB/IBC processes. Remote work within the US is supported.

Qualifications

• Bachelor's degree or higher is required, with industry related degree preferred.
• 3–5 years in account management, client services, inside sales, or BD support within pharma/biotech/CRO/medical device/clinical research services.
• Experience with proposal generation, SOW drafting, budget preparation and reconciliation, CO, and PO management.
• Ability to triage and qualify high volumes of inbound leads.
• Working knowledge of IRB/IBC review processes strongly preferred.

Responsibilities

• Serves as the front-line owner for inbound IRB/IBC lead triage, qualification, and routing.
• Delivers full-cycle servicing of small-studies, including SOW generation, invoicing, onboarding, and ongoing account execution.
• Prepares template proposals and drafts budgets aligned to WCG pricing standards and client requirements.
• Owns budget reconciliation, Change Order (CO), and Purchase Order (PO) management across assigned accounts.
• Supports invoicing, billing, and annual fee management activities for large accounts in partnership with BD and Finance
• Manages contract renewals, change orders, and pricing discussions in coordination with legal, commercial and finance leaders

Skills

Account management

Client services

Inside sales

BD support

Salesforce

MS Office

Cross-functional coordination

Budget reconciliation

SOW drafting

Proposal generation

Education

Bachelor's degree

Tools

Salesforce

MS Office

Job description

WCG Clinical, Inc. is seeking a Client Support Analyst IRB/IBC to manage inbound lead triage, proposals, budgets, and post-sale account servicing. You will coordinate with BD, Finance, and Legal to ensure timely responses and accurate billing across accounts.

The role requires 3–5 years in account management or related fields, strong Salesforce/MS Office proficiency, and a solid understanding of IRB/IBC processes. Remote work within the US is supported.