Remote Client Support Analyst - IRB/IBC & Contracts

WCG Clinical, Inc.; Salem (OR); Remote; USD 66,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Flexible spending accounts

Employee assistance programs

Tuition reimbursement

Certification assistance

Continuing education support

Paid holidays

Job summary

WCG Clinical, Inc. is seeking a Client Support Analyst IRB/IBC to manage inbound lead triage, SOWs, budgets, and commercial BD support within our Sales and Business Development group.

You will coordinate proposals, change orders, and invoicing while ensuring compliance with pricing standards and client requirements. You will serve as SME for IRB/IBC operations, analyze trends, and drive process improvements across small and large pharma accounts, partnering with Legal, Finance, and BD teams.

Qualifications

• A minimum of 3–5 years in account management, client services, inside sales, or BD support within pharma/biotech/CRO/medical device/clinical research services
• Experience with proposal generation, SOW drafting, budget preparation and reconciliation, CO, and PO management
• Ability to triage and qualify high volumes of inbound leads
• Working knowledge of IRB/IBC review processes strongly preferred

Responsibilities

• Serves as the front-line owner for inbound IRB/IBC lead triage, qualification, and routing
• Delivers full-cycle servicing of small-studies, including SOW generation, invoicing, onboarding, and ongoing account execution
• Prepares template proposals and drafts budgets aligned to WCG pricing standards and client requirements
• Owns budget reconciliation, Change Order (CO), and Purchase Order (PO) management across assigned accounts
• Supports invoicing, billing, and annual fee management activities for large accounts in partnership with BD and Finance
• Manages contract renewals, change orders, and pricing discussions in coordination with legal, commercial and finance leaders
• Offers overall commercially oriented customer support to small and large pharma clients
• Acts as SME for IRB/IBC commercial operations processes
• Analyzes trends and recommends operational improvements
• Tracks and reports performance and adherence to best practices for leadership review
• Advises leadership on process optimization and customer experience improvements
• Identifies operational bottlenecks
• Resolves non-routine customer and workflow issues
• Develops solutions for complex contracting and study support scenarios
• Uses data to improve cycle times, conversion rates, and service quality
• Interprets commercial policies and study requirements
• Provides guidance on budgeting methodology and proposal strategy
• Coaches less experienced team members
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here

Skills

Account management

Client services

Inside sales

BD support

Sales support

Education

Bachelor's degree

Tools

Salesforce

MS Office

Job description

WCG Clinical, Inc. is seeking a Client Support Analyst IRB/IBC to manage inbound lead triage, SOWs, budgets, and commercial BD support within our Sales and Business Development group.

You will coordinate proposals, change orders, and invoicing while ensuring compliance with pricing standards and client requirements. You will serve as SME for IRB/IBC operations, analyze trends, and drive process improvements across small and large pharma accounts, partnering with Legal, Finance, and BD teams.