Remote Client Success & Support Specialist

simera-talent; San Francisco (CA); Remote; USD 52,000 - 70,000; Full time

Job summary

Simera seeks a proactive Client Support Specialist to deliver professional assistance, resolve client concerns, and ensure a positive experience throughout the relationship. You will communicate across email, phone, chat and other channels, manage requests, troubleshoot issues, and escalate when needed, while maintaining accurate records and a client-first attitude.

This remote role requires strong communication, problem-solving, and time-management skills, with the ability to work independently

Qualifications

• Experience in client support or customer service roles.
• Ability to work independently and with internal teams.
• Strong verbal and written communication and time-management skills.
• Proficiency with CRM and ticketing systems.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other communication channels.
• Provide accurate and timely information based on client needs and company procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Skills

Excellent communication

Relationship-building

Problem-solving

Active listening

Time management

Multitasking

Calm under pressure

CRM familiarity

Attention to detail

Independent worker

Tools

CRM systems

Ticketing platforms

Email clients

Chat platforms

Job description

Simera seeks a proactive Client Support Specialist to deliver professional assistance, resolve client concerns, and ensure a positive experience throughout the relationship. You will communicate across email, phone, chat and other channels, manage requests, troubleshoot issues, and escalate when needed, while maintaining accurate records and a client-first attitude.

This remote role requires strong communication, problem-solving, and time-management skills, with the ability to work independently