Remote Client Success & Support Specialist

simera-talent; San Francisco (CA); Remote; USD 55,000 - 85,000; Full time

Job summary

Simera Talent is seeking a proactive Client Support Specialist to deliver professional assistance across channels, resolving client concerns and ensuring a positive experience throughout the relationship. You will communicate clearly, manage multiple requests, and collaborate with internal teams to provide timely solutions.

The role emphasizes client focus, problem solving, and the ability to work independently in a remote-friendly environment in the United States.

Qualifications

• Prior experience in client support or customer service.
• Strong communication and interpersonal abilities.
• Ability to work independently and collaborate with internal teams.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, account issues, and service concerns.
• Troubleshoot problems and offer professional solutions.
• Follow up to ensure requests are resolved.
• Escalate complex issues to the appropriate internal team.
• Maintain records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up.
• Identify recurring concerns and share feedback with internal teams.
• Collaborate with departments to resolve issues efficiently.
• Maintain a professional, client-focused approach in all interactions.
• Adhere to company policies, procedures, and service standards.

Skills

Verbal communication

Written communication

Client relationship

Problem solving

Active listening

Attention to detail

Time management

CRM systems

Multi-tasking

Learning agility

Tools

CRM software

Ticketing systems

Email/chat tools

Job description

Simera Talent is seeking a proactive Client Support Specialist to deliver professional assistance across channels, resolving client concerns and ensuring a positive experience throughout the relationship. You will communicate clearly, manage multiple requests, and collaborate with internal teams to provide timely solutions.

The role emphasizes client focus, problem solving, and the ability to work independently in a remote-friendly environment in the United States.