Remote Client Success Specialist - Teletherapy Scheduling

TalkNY; United States; Remote; USD 27,000 - 39,000; Full time

Benefits offered by this job

Work from home

PTO

Medical stipend

Job summary

Talk NY Therapy is seeking a detail-oriented Client Success Specialist to support clients and therapists in a remote, teletherapy-focused environment. You will handle scheduling, intake follow-ups, and important client communications while collaborating with administrative staff and licensed therapists.

The ideal candidate has experience in scheduling and administrative roles within healthcare, strong communication skills, and the ability to multitask in a fast-growth setting.

Qualifications

• Experience in scheduling, administrative support, or similar roles in healthcare or mental health settings.
• Proficiency with scheduling software and office tools (Microsoft Office, Google Workspace).
• Strong organizational skills and attention to detail.

Responsibilities

• Answer phone calls during afternoon, evenings and weekends.
• Respond to time-sensitive emails and requests during evenings/weekends.
• Provide excellent customer service to clients and therapists via email or phone.
• Coordinate teletherapy appointments using TalkNY's scheduling software as needed.
• Follow up with clients regarding intake appointments.
• Assist clients with therapist transfers and scheduling follow-ups.
• Support additional scheduling and administrative tasks as needed.

Skills

Scheduling software

Administrative support

Organization

Communication

Remote work

Tools

Microsoft Office Suite

Google Workspace

EMR/EHR (AdvancedMD)

Job description

Talk NY Therapy is seeking a detail-oriented Client Success Specialist to support clients and therapists in a remote, teletherapy-focused environment. You will handle scheduling, intake follow-ups, and important client communications while collaborating with administrative staff and licensed therapists.

The ideal candidate has experience in scheduling and administrative roles within healthcare, strong communication skills, and the ability to multitask in a fast-growth setting.