Remote Client Success Specialist — Afternoons (Teletherapy)

TalkNY Therapy; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Work from home

Medical stipend

Job summary

Talk NY Therapy is seeking a detail-oriented Client Success Specialist for an afternoon shift (12PM–8PM). You will handle client calls, follow ups for intake, and scheduling for teletherapy with therapists and admin staff, working closely in our fast-growth telehealth practice.

The ideal candidate has scheduling experience, strong communication skills, discretion with confidential information, and proficiency with scheduling software and MS Office or Google Workspace.

Qualifications

• Experience in scheduling, administrative support, or a similar role
• Proficiency with scheduling software and office tools
• Strong organizational skills and attention to detail
• Excellent verbal and written communication; discretion with sensitive information

Responsibilities

• Answer phone calls during the afternoon shift, evening and weekend hours
• Respond to time sensitive emails and requests during evening and weekend hours
• Provide exceptional customer service and support to clients and therapists via email or phone
• Coordinate the scheduling of teletherapy appointments for clients and therapists using TalkNY’s scheduling software when necessary
• Follow up with clients regarding intake appointments
• Assist clients with therapist transfers and scheduling follow up appointments
• Assist with additional scheduling and administrative tasks as needed

Skills

Scheduling software

Communication skills

Organizational skills

Remote work

Discretion

Tools

Microsoft Office

Google Workspace

EMR/EHR AdvancedMD

Job description

Talk NY Therapy is seeking a detail-oriented Client Success Specialist for an afternoon shift (12PM–8PM). You will handle client calls, follow ups for intake, and scheduling for teletherapy with therapists and admin staff, working closely in our fast-growth telehealth practice.

The ideal candidate has scheduling experience, strong communication skills, discretion with confidential information, and proficiency with scheduling software and MS Office or Google Workspace.