Remote Client Success Specialist (Afternoon/Evening)

TalkNY Therapy; New York (NY); Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

Work from home

Medical Stipend, as eligible

Job summary

Talk NY Therapy is seeking a detail-oriented Client Success Specialist for the afternoon shift (12PM-8PM). You will handle client communications, manage scheduling for teletherapy, and coordinate with therapists and admin staff to ensure smooth intake and follow-up processes.

The role requires strong organizational and communication skills, comfort with remote work, and the ability to manage multiple tasks in a fast-growth setting.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem‑solving skills and the ability to stay calm in stressful situations.

Responsibilities

• Answer phone calls during the afternoon shift, evening and weekend hours.
• Respond to time sensitive emails and requests during evening and weekend hours.
• Provide exceptional customer service and support to clients and therapists via email or phone.
• Coordinate the scheduling of teletherapy appointments for clients and therapists using TalkNY's scheduling software when necessary.
• Follow up with clients regarding intake appointments.
• Assist clients with therapist transfers and scheduling follow up appointments.
• Assist with additional scheduling and administrative tasks as needed.

Skills

Strong organizational skills

Excellent verbal and written沟通 skills

Tools

Scheduling software

Microsoft Office Suite

Google Workspace

EMR/EHR AdvancedMD

Job description

Talk NY Therapy is seeking a detail-oriented Client Success Specialist for the afternoon shift (12PM-8PM). You will handle client communications, manage scheduling for teletherapy, and coordinate with therapists and admin staff to ensure smooth intake and follow-up processes.

The role requires strong organizational and communication skills, comfort with remote work, and the ability to manage multiple tasks in a fast-growth setting.