Remote Client Support Lead — Telehealth

Talkspace; New York (NY); Remote; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Remote-first environment

Wellness stipend

Talkspace product access

Job summary

Talkspace seeks an experienced Client Support Supervisor to lead a growing customer care team focused on delivering exceptional service in a remote, ET-aligned setting. You will drive performance, coach staff, and partner with cross-functional teams to meet service goals.

The role emphasizes developing talent, shaping SOPs, and ensuring consistent quality across all support channels. A Bachelor’s degree and 2+ years in a supervisory capacity are preferred, with strong communication skills and a

Qualifications

• Bachelor's degree and 2+ years managing client support teams.
• Experience leading telehealth or healthcare payer support is a plus.
• Strong leadership and performance coaching skills.
• Excellent written and verbal communication.

Responsibilities

• Lead and develop a team of client support representatives to achieve metrics.
• Conduct 1:1 meetings and performance reviews.
• Staff and manage specialized projects based on skill needs.
• Report weekly on production and quality trends.
• Monitor staffing levels and adjust schedules.
• Collaborate to refine SLAs and KPIs.
• Participate in hiring and onboarding of new staff.
• Assist with payroll and leadership training.
• Collaborate with Training, Quality, and Content teams.

Skills

People leadership

Coaching

Time management

Strong communication

Education

Bachelor's degree

Tools

Zendesk

Confluence

Jira

Stripe

Looker

Job description

Talkspace seeks an experienced Client Support Supervisor to lead a growing customer care team focused on delivering exceptional service in a remote, ET-aligned setting. You will drive performance, coach staff, and partner with cross-functional teams to meet service goals.

The role emphasizes developing talent, shaping SOPs, and ensuring consistent quality across all support channels. A Bachelor’s degree and 2+ years in a supervisory capacity are preferred, with strong communication skills and a