Remote Client Success Specialist for Veterinary Imaging

Valsoft Corporation; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Fully remote

401(k) program

Unlimited paid time off

Comprehensive benefits

Job summary

Asteris is seeking a Client Success Representative to be the trusted partner for veterinary practices using Keystone. You will own the client relationship after the sale, from onboarding through renewal, ensuring each practice gets full value from the platform and grows with us.

You will manage a portfolio of veterinary practices, guide onboarding, run regular check-ins, monitor account health, and identify upsell opportunities while collaborating with Sales, Support, and Product teams.

Qualifications

• 2+ years in customer success, account management, or a client-facing role, ideally in SaaS.
• Excellent communication and relationship-building skills, with a genuine drive to help clients succeed.
• Organized and proactive, able to manage many accounts and priorities at once.
• Comfortable learning software quickly and explaining it clearly to non-technical users.
• Experience with a CRM or customer success platform.

Responsibilities

• Manage a portfolio of veterinary practices and hospitals as main point of contact.
• Lead onboarding and training for new clients to ensure quick, confident setup.
• Run regular check-ins and reviews to align client goals and drive adoption.
• Monitor account health, flag risks, and protect renewals to prevent churn.
• Identify upsell opportunities and partner with Sales to close them.
• Collaborate with Technical Support and Product to resolve issues and share feedback.
• Maintain accurate account records and notes in the CRM.

Skills

Customer success

Communication

Organization

Product adoption

CRM experience

Tools

CRM platform

Job description

Asteris is seeking a Client Success Representative to be the trusted partner for veterinary practices using Keystone. You will own the client relationship after the sale, from onboarding through renewal, ensuring each practice gets full value from the platform and grows with us.

You will manage a portfolio of veterinary practices, guide onboarding, run regular check-ins, monitor account health, and identify upsell opportunities while collaborating with Sales, Support, and Product teams.