Remote Client Success Specialist

Workstand; Broomfield (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Medical, dental, and vision packages

401(k)

Paid volunteering

Paid professional development

Discounts on products

Job summary

Workstand in a fully remote role is seeking a Client Success Representative I to assist and respond to technical software questions, customer concerns, and product enhancement suggestions for specialty retailers and industry partners.

The position reports to the Technical Support Manager and offers a remote work environment, flexible scheduling, and a competitive pay range with benefits.

Qualifications

• Customer service experience preferred.
• Strong communication skills, both written and verbal.
• Excellent organizational skills and attention to detail.
• Basic understanding of Google Suites, Google Merchant Center, Google Shopping preferred.
• Willingness to take initiative and work effectively without close supervision.
• Adaptable and flexible with change.
• Limited domestic travel may be a requirement.

Responsibilities

• Respond to customer inquiries promptly and professionally via email, phone, or live chat.
• Collaborate with fellow CS Reps to resolve complex problems.
• Develop a deep understanding of Workstand's software platform, digital marketing, ecommerce, and in-store sales.
• Proactively suggest improvements in website design and site configuration to maximize customer success.
• Clearly and effectively communicate technical information to non-technical users.
• Provide software-related information and documentation to customers when appropriate.
• Maintain detailed records of customer interactions and resolutions in our CRM.

Skills

Customer service experience

Strong communication

Organizational skills

Initiative

Adaptable

Tools

Google Suites

Google Merchant Center

Google Shopping

Job description

Workstand in a fully remote role is seeking a Client Success Representative I to assist and respond to technical software questions, customer concerns, and product enhancement suggestions for specialty retailers and industry partners.

The position reports to the Technical Support Manager and offers a remote work environment, flexible scheduling, and a competitive pay range with benefits.