Client Success Partner

Crypto Pro Network

Royal Oak (MI)

Hybrid

USD 55,000 - 80,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation

Holidays, sick time, and volunteer PTO

Tuition reimbursement

Job summary

SpotOn is hiring a Client Success Partner to manage a large portfolio of strategic accounts, focusing on retention and expansion. This remote role requires strong consultative communication and the ability to drive adoption campaigns with scalable processes.

You will collaborate cross-functionally, analyze metrics, and optimize automation to maximize client value. The base pay range is $55,100-$79,500/year, with a comprehensive benefits package including medical, dental, vision, 401(k), RSUs,

Qualifications

2–5 years of professional experience in customer success or related roles.
Experience in fintech or SaaS environments preferred.
Bachelor’s degree in Business Administration, Communications, Marketing or a related field required.
Strong consultative and communication skills in low-touch environments.

Responsibilities

Own a portfolio of strategic accounts, monitoring engagement and health at scale.
Execute adoption campaigns and proactive touchpoints to reduce churn.
Identify upsell and cross-sell opportunities using scalable programs.
Partner with internal teams to ensure consistent account management practices.
Track and analyze engagement, adoption, and retention metrics.
Optimize use of automation and reporting tools to manage high-volume portfolios.

Skills

Customer Support

Marketing

Remote

Web3

Education

Bachelor’s degree in Business Administration, Communications, Marketing or a related field

Job description

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business.

Responsibilities

Client Retention

Own a portfolio of strategic accounts, monitoring engagement and health at scale.

Execute adoption campaigns and proactive touchpoints to reduce churn.

Identify at-risk accounts and implement mitigation strategies using standardized processes.

Revenue Expansion

Identify upsell and cross-sell opportunities using scalable programs.

Collaborate with Rates and Product teams to support expansion efforts.

Client-Focused Collaboration

Partner with internal teams to ensure consistent account management practices.

Serve as a point of escalation for junior CSPs on client issues.

Track and analyze engagement, adoption, and retention metrics.

Optimize use of automation and reporting tools to manage high-volume portfolios.

Skills & Knowledge

Proven ability to manage large portfolios efficiently.

Strong consultative and communication skills in low-touch environments.

Experience with adoption campaigns, automation, and standardized processes.

Skilled at leveraging data to identify retention and growth opportunities.

Cross-functional collaboration experience.

Previous Experience

2 – 5 years of professional experience in customer success or related roles.

Experience in fintech or SaaS environments preferred.

Education / Professional Training

Bachelor’s degree in Business Administration, Communications, Marketing or a related field required.

An equivalent combination of education and experience may be considered.

Compensation:

Our base pay range is $55,100-79,500 for this role

Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan

Offers will be reflective of the candidate’s location and experience.

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, 10 company holidays, sick time, and volunteer time off

Employee Resource Groups to build community and inclusion at work

Monthly cell phone and internet stipend

Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at .

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

Client Success Partner at SpotOn: FAQ

How much does the Client Success Partner role at SpotOn pay?

The Client Success Partner position at SpotOn pays $55k-79k/year. Compensation may vary based on experience and location.

Is the Client Success Partner role at SpotOn remote?

Yes — SpotOn is hiring this Client Success Partner as a remote role, with a preference for candidates in Royal Oak, United States. You can apply from anywhere unless the listing specifies a region.

What skills are required for the Client Success Partner role at SpotOn?

This Client Success Partner role is associated with the following skills and technologies: