Remote Client Success Manager - Growth & Retention

Fusable; United States; Remote; USD 65,000 - 115,000; Full time

Benefits offered by this job

Flexible work schedules

Remote work opportunities

Paid time off

13 paid company holidays

Fitness reimbursement

Casual dress code

Job summary

Fusable is seeking a Client Success Manager to manage a portfolio of RigDig customers, drive retention, growth, adoption, and long-term success. You will serve as a trusted advisor, align RigDig solutions with customer goals, and collaborate with cross-functional teams.

The role emphasizes onboarding, training, business reviews, proactive relationship management, and clear success plans. 3+ years in customer-facing roles and experience with Salesforce are preferred; remote work options and a

Qualifications

• 3+ years of experience in Customer Success, Account Management, Client Services, Sales, or a related customer-facing role.
• Demonstrated success managing and growing customer relationships while achieving retention and revenue objectives.
• Experience managing a book of business and owning customer outcomes.
• Strong communication, presentation, and consultative problem-solving skills.
• Experience conducting customer training, onboarding, business reviews, or strategic account planning sessions.
• Ability to build relationships with stakeholders at multiple levels within customer organizations.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Manage an assigned portfolio of customer accounts with responsibility for retention, growth, and overall account health.
• Own achievement of annual retention and revenue growth targets within the assigned book of business.
• Develop and execute account strategies that increase customer engagement, product adoption, renewal rates, and long-term customer value.
• Identify opportunities to expand product utilization, increase user adoption, and introduce additional solutions aligned with customer business objectives.
• Partner with Strategic Account Executives to support renewals, account expansion opportunities, and revenue growth initiatives.
• Maintain an accurate forecast of renewal opportunities, account risks, and growth potential.
• Identify, develop, and implement strategies that maximize customer engagement, satisfaction, adoption, and retention.
• Own the post-sale customer experience and serve as the primary point of contact for assigned customers.
• Develop strong customer relationships that promote loyalty, trust, and long-term partnership.
• Gain a thorough understanding of customer goals, business challenges, operational workflows, and success metrics.
• Proactively identify risks to customer satisfaction, adoption, retention, or renewal and develop mitigation strategies.
• Serve as a trusted advisor, helping customers align RigDig solutions to their business objectives.
• Lead recurring customer business reviews to evaluate account health, product utilization, customer objectives, and realized value.
• Deliver data-driven recommendations and best practices that help customers achieve desired business outcomes.
• Monitor customer adoption and engagement trends and implement action plans to improve success and retention.
• Demonstrate customer value and ROI to support renewal and expansion discussions.
• Partner with customers to establish success plans and measurable goals.
• Lead onboarding programs that support successful implementation and long-term adoption.
• Conduct targeted, consultative training that demonstrates best practices and effective product utilization based on customer goals and desired outcomes.
• Ensure customers remain informed about new capabilities, product enhancements, and industry best practices.
• Partner with Product, Sales, Marketing, and Support teams to advocate for customer priorities and enhance the customer experience.
• Capture and analyze customer feedback related to product usage, customer satisfaction, and business challenges.
• Maintain accurate documentation of customer contacts, engagement activities, service requests, and account information within Salesforce and other business systems.
• Track customer health, adoption, retention, and growth metrics.
• Maintain account plans, customer success activities, and renewal readiness across assigned accounts.
• Manage multiple priorities while delivering exceptional customer responsiveness and follow-through.

Skills

Customer Success

Account Management

Client Services

Sales

Communication

Problem Solving

Onboarding

Training

Relationship Building

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Fusable is seeking a Client Success Manager to manage a portfolio of RigDig customers, drive retention, growth, adoption, and long-term success. You will serve as a trusted advisor, align RigDig solutions with customer goals, and collaborate with cross-functional teams.

The role emphasizes onboarding, training, business reviews, proactive relationship management, and clear success plans. 3+ years in customer-facing roles and experience with Salesforce are preferred; remote work options and a