Remote Client Success Manager – Events & Partnerships

From Day One; United States; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

Competitive vacation policies

Opportunities for regular advancement

Job summary

From Day One is seeking a Client Success Manager to manage relationships with sponsors and ensure they achieve their partnership goals. This remote role is pivotal in delivering high-quality service through effective client communication, onboarding, and support. The ideal candidate will have at least three years of professional experience in customer success, ideally related to events or sales, along with a degree. Starting salary is $60,000 per year with opportunities for advancement and includes a comprehensive benefits package.

Qualifications

• Minimum of 3 years of full-time post-graduation experience.
• Direct experience in customer/client success ideally in events or sales.
• Strong academic background.

Responsibilities

• Deliver an exceptional customer experience throughout the post-sales journey.
• Act as primary point of contact for client questions and concerns.
• Onboard clients and ensure they gain value from our product.
• Assist with gathering client materials including travel and shipping.
• Conduct post-event feedback calls to assess areas for improvement.

Skills

Client relationship management

Communication skills

Organizational skills

Time management

Problem-solving skills

Education

4-year college/university degree

Tools

MS Office

Google for Business

Job description

From Day One is seeking a Client Success Manager to manage relationships with sponsors and ensure they achieve their partnership goals. This remote role is pivotal in delivering high-quality service through effective client communication, onboarding, and support. The ideal candidate will have at least three years of professional experience in customer success, ideally related to events or sales, along with a degree. Starting salary is $60,000 per year with opportunities for advancement and includes a comprehensive benefits package.