Strategic CS Lead for Security SaaS Adoption (Remote)

Nelnet; Providence (RI); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401K / student loan repayment

Life insurance

AD&D insurance

Employee Assistance Program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short- and long-term disability

Wellness program

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will partner with clients as a trusted advisor, focusing on compliance, security posture, and platform adoption, while coordinating cross-functional internal teams to ensure value realization and long-term retention.

The role requires a 3–5 year track record in client success or related fields, a Bachelor’s degree, and PCIP certification within 12

Qualifications

• 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment.
• Demonstrated experience managing client relationships and driving measurable outcomes.
• Experience coordinating work across cross‑functional teams.

Responsibilities

• Lead the end-to-end client success lifecycle, including onboarding, success planning, ongoing engagement, and renewal support.
• Develop and maintain documented client success plans with defined outcomes, milestones, and adoption goals.
• Monitor client health using engagement data, sentiment, compliance status, and platform utilization.
• Identify risks or barriers to success and implement mitigation strategies.
• Facilitate executive‑level business reviews that communicate progress and value delivered.
• Serve as primary strategic contact, building long‑term client relationships.
• Coordinate cross‑functional delivery with internal teams for timely execution.
• Drive platform adoption through proactive outreach, training coordination, and usage reviews.
• Identify expansion opportunities and partner with Sales by providing client insights.

Skills

Client Relationship Management

Strategic Thinking

Cross-Functional Collaboration

Data-Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business, Project Management, Information Security, or related field

PCIP certification

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will partner with clients as a trusted advisor, focusing on compliance, security posture, and platform adoption, while coordinating cross-functional internal teams to ensure value realization and long-term retention.

The role requires a 3–5 year track record in client success or related fields, a Bachelor’s degree, and PCIP certification within 12