Remote CSM for SaaS Adoption & Security

Nelnet; Jackson (MS); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

HSA and FSA available

401K with company match

Student loan repayment

Life insurance & AD&D

Wellness program

Job summary

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will drive adoption, manage health, and coordinate cross‑functional delivery to ensure measurable outcomes and long‑term retention.

The ideal candidate has 3–5 years in client success or account management within SaaS or professional services, a Bachelor’s in a related field, and PCIP certification within 12 months.

Qualifications

• Bachelor’s degree in Business, Project Management, Information Security, or related field.
• PCIP certification required within the first 12 months of employment.
• Preferred coursework or certification in customer success, project management, or information security.

Responsibilities

• Lead the end-to-end client success lifecycle, including onboarding and renewal support.
• Develop and maintain documented client success plans with milestones.
• Monitor client health using engagement data and platform utilization.
• Identify risks and implement mitigation strategies.
• Facilitate executive‑level business reviews and communicate value.
• Serve as the primary strategic contact and build long‑term relationships.
• Coordinate cross‑functional delivery to ensure timely execution.
• Drive platform adoption through outreach and training reviews.
• Identify expansion opportunities and partner with Sales.

Skills

Client Relationship Management

Strategic Thinking

Cross‑Functional Collaboration

Data‑Driven Decision Making

Influence and Communication

Adaptable

Education

Bachelor’s degree in Business/PM/InfoSec

PCIP certification within 12 months

Job description

CampusGuard, a Nelnet Company, is seeking a Customer Success Manager to own the client lifecycle for our SaaS platform and consulting services. You will drive adoption, manage health, and coordinate cross‑functional delivery to ensure measurable outcomes and long‑term retention.

The ideal candidate has 3–5 years in client success or account management within SaaS or professional services, a Bachelor’s in a related field, and PCIP certification within 12 months.