Remote Client Success & Implementation Specialist

Ntracts; United States; Hybrid; USD 60,000 - 95,000; Full time

Job summary

Ntracts Compliance, a healthcare compliance platform, is seeking a Client Services Specialist to support implementation and ongoing client care on a hybrid basis. You will work with the team and account managers to ensure a seamless onboarding and service experience.

The role emphasizes strong communication, documentation, and the ability to manage multiple client interactions while protecting sensitive information in a regulated industry. Prior Salesforce experience is a plus.

Qualifications

• 3+ years of experience in implementation, customer support, or other client-facing SaaS roles.
• Strong verbal and written communication skills, with the ability to work independently and collaboratively.
• Reliable internet connection and ability to work effectively in a remote environment.
• Comfort using AI tools in daily work, with sound judgment about reviewing output and protecting sensitive information.
• Familiarity with healthcare technology and compliance is a plus.
• Experience building or improving implementation workflows, documentation, or SOPs is a bonus.

Responsibilities

• Assist with client implementation by scheduling activities, tracking milestones, preparing materials, and ensuring implementation completion.
• Support client progress by participating in meetings, documenting calls, tracking action items, and maintaining accurate system records.
• Provide client support through system how-tos, permission updates, data uploads, client training and walkthroughs.
• Submit, troubleshoot, and track support cases independently, partnering with internal teams to resolve and expand issues as needed.
• Collaborate cross-functionally to identify roadblocks, suggest process improvements, and ensure timely issue resolution.
• Use AI tools responsibly to improve productivity, verifying AI-generated content for accuracy and following company guidelines for protecting client and company data.
• Understand client needs and deliver expert guidance aligned with industry best practices.
• Adhering to employee handbook, policies, and procedures.

Skills

Client communication

Independent work

SaaS implementation

Documentation

Tools

Salesforce

Job description

Ntracts Compliance, a healthcare compliance platform, is seeking a Client Services Specialist to support implementation and ongoing client care on a hybrid basis. You will work with the team and account managers to ensure a seamless onboarding and service experience.

The role emphasizes strong communication, documentation, and the ability to manage multiple client interactions while protecting sensitive information in a regulated industry. Prior Salesforce experience is a plus.