Remote: Client Success & Implementation Lead

Nelnet; Tallahassee (FL); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA and FSA

Generous earned time off

401K/student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short- and long-term disability

Robust wellness program

Job summary

Nelnet is seeking a Client Onboarding & Success Specialist to lead full lifecycle onboarding, implementation, and ongoing client success for our platform.

You will be the primary strategic and technical resource, delivering demos, training, and proactive adoption strategies while coordinating across product and support teams.

Remote options and full-time role; salary range $50,000-$65,000; bachelor’s degree required with SaaS/customer success experience preferred.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 2+ years in client success, implementation, or onboarding roles.
• Experience configuring systems and delivering training.

Responsibilities

• Lead client onboarding from kickoff to go-live, including workflow configuration.
• Conduct product demos and discovery sessions to support adoption.
• Deliver admin and user training and maintain training resources.
• Develop onboarding workflows and internal procedures.
• Mentor teammates on processes and client engagement.
• Monitor usage and re-engage low-usage customers.
• Serve as primary contact for client questions and relations.
• Coordinate issue resolution across teams and participate in QA testing.
• Support incident responses and product roadmap input.

Skills

Client Engagement

Technical Aptitude

Process Optimization

Cross-Functional Collaboration

Problem-Solving

Education

Bachelor's degree in Business, Education, Technology, Communications, or related field

Certifications in Project Management

Job description

Nelnet is seeking a Client Onboarding & Success Specialist to lead full lifecycle onboarding, implementation, and ongoing client success for our platform.

You will be the primary strategic and technical resource, delivering demos, training, and proactive adoption strategies while coordinating across product and support teams.

Remote options and full-time role; salary range $50,000-$65,000; bachelor’s degree required with SaaS/customer success experience preferred.